Dora Boussias

“Anyone working closely with data, especially business and data analysts and architects, would benefit from the thought leadership and practical tips included in this book!”

John Morris

“The ideas in this book are a big part of the answer to ‘the black box’ and transparency around automation. And they are central to capturing human knowledge – hard-won knowledge that makes a difference. In service. In competitiveness. In...

Mark Meyers

“Our ability to understand each other is only as good as the definition we share on each word.”

Michelle Murray

“[Concept models are] a great way for stakeholders to understand the impact of the change they’re considering.”

Nick Vaughan

“Part V on how to create business definitions is the best. The examples are great.”