Gary Rush

“Very good … has already helped a project that I’m on. Those of you in business analysis and/or data should read this book.”

Fabricio Laguna

“a great contribution to unify business communication”

Dora Boussias

“Anyone working closely with data, especially business and data analysts and architects, would benefit from the thought leadership and practical tips included in this book!”

John Morris

“The ideas in this book are a big part of the answer to ‘the black box’ and transparency around automation. And they are central to capturing human knowledge – hard-won knowledge that makes a difference. In service. In competitiveness. In...