“In this book Ron Ross pulls apart business communications, shows how easily it can be a mess, shows how that mess may not be detected until something goes horribly wrong, then explains why the problems happen, and how they can be avoided.”
“Just finished reading this wonderful book. I can’t recommend it highly enough – and not just to fellow business architects/analysts. Everyone in business should buy it, and buy into it. After a quick cup of tea, I’m going to read it again.”
