Business Knowledge Messaging By Ronald G. Ross

Business Knowledge Messaging: How to Avoid Business Miscommunication

Paperback – $14.99

Kindle – $9.99

A Guidebook to Business-Wide Improvement

Here’s how you can

  • Spot and fix ambiguity
  • Communicate more effectively
  • Systemize knowledge

Think that designing data and specifying requirements are a completely different matter than interpreting regulation and disambiguating policy? Think again! It’s actually all about handling formal messaging in a coordinated fashion. Get ready for your next step into the Knowledge Age!

About Business Knowledge Messaging

The problem we face today is inelastic engagement. If you’re drowning in a daily deluge of emails and virtual meetings, you know exactly what I mean. That’s why we need to rethink formal business knowledge messaging.

Look at it this way. Informal dialog and communication clues (e.g., body language and groans) are largely inelastic, but knowledge is growing exponentially. It doesn’t take a genius to see that’s a problem.

This new book takes business knowledge, along with data, semantics and rules, in an exciting new direction. You may love it, or you may hate it. But you definitely should read it!

Who is this book for?

Are you a frequent victim of ambiguity or misinterpretation? Want to do something about it? This book is for you!

Bring people together for Knowledge-Age success. This book is literally for everyone looking to ensure effective formal communication – whether the written word or stored data.

On the business side: Managers, regulators, policy makers, legal staff, knowledge managers, compliance officers, product designers, training managers.

On the systems side: Business analysts, architects, data designers, software professionals.

Far-reaching, yet down to earth, this book takes a holistic view that for the very first time unifies policy, guidance, data, and requirements across the business. The better your business gets at knowledge messaging, the more agile it will become.

Paperback – $14.99

Kindle – $9.99


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Chapter 1: The Business Knowledge Messaging Stack

Chapter 2: Data as Formal Messages

Chapter 3: Four Criteria for Message Clarity

Chapter 4: Ambiguity

Chapter 5: Achieving Clarity in Formal Messages

Chapter 6: Examples of Interpretation and Disambiguation

Chapter 7: Taking Ownership of Vocabulary

Chapter 8: Tools and Bots for Knowledge Workers

Chapter 9: Platforms for Governance

Appendix 1: Data, Facts, Messages, and Ambiguity


Ronald G. Ross

Ronald G. Ross

Who is Ron Ross

Ron is one of the world’s foremost authorities on both structured and unstructured data. He is Co-Founder and Principal of Business Rule Solutions, LLC (BRS). At BRS, he has helped create concept models at hundreds of companies and government bodies.

Ron is Chair of Building Business Capabilities (BBC), the official conference of the International Institute of Business Analysis (IIBA®). He is best known for his industry-leading work on business rules, and before that, for his contributions in the field of data design and database. He was a founder and is a principal in standards work at OMG on SBVR (Semantics of Business Vocabulary and Business Rules), the ground-breaking standard behind concept models.

Ron has keynoted dozens of conferences and given seminars to many thousands of people worldwide. He is currently Executive Editor of and its flagship on-line publication, Business Rules Journal. Ron is recognized internationally as the ‘father of business rules.’

Ron is the author of ten professional books including the first on data dictionaries and data administration in 1981. Books on business rules include the classic Business Rule Concepts: Getting to the Point of Knowledge4th ed. (2013) and Building Business Solutions: Business Analysis with Business Rules 2nd ed. with Gladys S.W. Lam (2015). He is co-author with John Zachman and Roger Burlton of the 2017 Business Agility Manifesto.

Ron received DAMA International’s Individual Achievement Award for 1995. He was formerly Editor of the Data Base Newsletter from 1977 to 1998. Ron holds an M.S. in information science from the Illinois Institute of Technology and a B.A. from Rice University.