A Guidebook to Business-Wide Improvement
Here’s how you can
- Spot and fix ambiguity
- Communicate more effectively
- Systemize knowledge
Think that designing data and specifying requirements are a completely different matter than interpreting regulation and disambiguating policy? Think again! It's actually all about handling formal messaging in a coordinated fashion. Get ready for your next step into the Knowledge Age!
About Business Knowledge Messaging
The problem we face today is inelastic engagement. If you're drowning in a daily deluge of emails and virtual meetings, you know exactly what I mean. That's why we need to rethink formal business knowledge messaging.
Look at it this way. Informal dialog and communication clues (e.g., body language and groans) are largely inelastic, but knowledge is growing exponentially. It doesn't take a genius to see that's a problem.
This new book takes business knowledge, along with data, semantics and rules, in an exciting new direction. You may love it, or you may hate it. But you definitely should read it!
Who is this book for?
Are you a frequent victim of ambiguity or misinterpretation? Want to do something about it? This book is for you!
Bring people together for Knowledge-Age success. This book is literally for everyone looking to ensure effective formal communication – whether the written word or stored data.
On the business side: Managers, regulators, policy makers, legal staff, knowledge managers, compliance officers, product designers, training managers.
On the systems side: Business analysts, architects, data designers, software professionals.
Far-reaching, yet down to earth, this book takes a holistic view that for the very first time unifies policy, guidance, data, and requirements across the business. The better your business gets at knowledge messaging, the more agile it will become.
Here's What Reviewers Are Saying
"The root problem is human communication in all forms, not technology. Spot on!"
"Highly readable. Short, but jam-packed with nuggets of wisdom."
"Who knew that formal reading and writing skills are so important in our times."
"This book will set you and your company on a new path toward excellence."
"Amazed to find that policy, regulations, requirements and data can all be viewed through the same lens."
"Authoritative. Rich. Insightful."
Chapter 1: The Business Knowledge Messaging Stack
Chapter 2: Data as Formal Messages
Chapter 3: Four Criteria for Message Clarity
Chapter 4: Ambiguity
Chapter 5: Achieving Clarity in Formal Messages
Chapter 6: Examples of Interpretation and Disambiguation
Chapter 7: Taking Ownership of Vocabulary
Chapter 8: Tools and Bots for Knowledge Workers
Chapter 9: Platforms for Governance
Appendix 1: Data, Facts, Messages, and Ambiguity